Terms and Conditions

The Fine Print ✨ – Terms & Conditions

Culture Concierge acts solely as an intermediary between travelers and our trusted airline, hotel, tour, and transportation partners. While we carefully select our vendors, we are not liable for acts, errors, omissions, delays, or changes made by third parties.

Travelers are responsible for ensuring they have valid passports, visas, vaccinations, and any other documents required for their destination. Failure to secure these items may result in denied boarding or entry, for which Culture Concierge cannot be held responsible.

We strongly recommend travel insurance for all travelers. By declining coverage, you accept full responsibility for any cancellations, medical expenses, or interruptions that may occur.

Please disclose any medical conditions, dietary restrictions, or accessibility needs before booking. We will do our best to accommodate, but cannot guarantee all requests can be fulfilled.

Occasionally, suppliers may adjust schedules, accommodations, or excursions. Culture Concierge reserves the right to make substitutions of equal or greater value if necessary.

All travelers are expected to respect local laws, customs, and fellow guests. Disruptive or unsafe behavior may result in removal from activities or the group trip, without refund.

By joining a Culture Concierge experience, you grant permission for photos and videos captured during travel to be used in marketing or promotional materials unless a written request is made to opt out.

Culture Concierge is not liable for losses, delays, or cancellations caused by circumstances beyond our control, including natural disasters, pandemics, airline strikes, or government actions.

Cancellation & Refund Policy – The Culture Concierge

Effective Date: October 1, 2025

All deposits and payments made to Culture Concierge are subject to the following terms. By submitting payment, you acknowledge and agree to these policies.

Deposits

Land-Only Trips: $100 deposit – nonrefundable and nontransferable.
Trips Including Flights: $300 deposit – nonrefundable and nontransferable.

Deposits are used to secure your reservation and confirm arrangements on your behalf.

Payments & Invoices

Invoice Late Policy: Payments are due as outlined on your invoice. Any invoice that remains unpaid for 14 days past the due date will be considered delinquent. On the 15th day of nonpayment, your reservation is subject to automatic cancellation without refund. No exceptions will be made.
Final Balance Deadline: Final payment is due 75 days before departure. If the balance is not received by this deadline, your reservation will automatically cancel without refund.

Cancellations

If you cancel after a deposit has been made, the deposit remains nonrefundable.
Any additional funds paid will follow the cancellation policies of the resort, airline, or vendor. These policies vary by destination and supplier and may result in partial or no refund.
All cancellation requests must be submitted in writing to vipcultureconcierge@gmail.com.

Travel Insurance

We strongly encourage the purchase of travel insurance to protect your investment against unforeseen circumstances such as illness, delays, cancellations, or emergencies. Without travel insurance, you assume full responsibility for any financial losses.

Additional Notes

Payments are applied directly to your booking and are nontransferable to another trip, guest, or date.
All refunds, when applicable, will be processed in accordance with vendor policies. Culture Concierge has no control over third-party refund timelines.
By booking with us, you agree to these policies in full.